Privacy Policy
We are committed to protecting your personal information and your right to privacy. When you visit our portal and fill up any forms, you trust us by sharing your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you the collection, use, disclosure, and transfer of your information by www.1Raya.com or www.OneRaya.com which operates a website, including sub-sites, platforms, applications, m-web platforms, and other platforms (collectively referred to as "Site/Sites") for delivery of information, products, offerings, and content via any mobile or internet connected device or otherwise (collectively the "Services").
We hope you take some time to read it carefully, as it is essential. By using the Site or availing the Services, you agree to this Policy. Subject to applicable laws, the terms of this Policy (and any changes thereto) will become applicable to you retrospectively on and from the date of your first use of the Site or availing the Services. If you do not agree to the terms of this Policy, please do not use our Site and Services. Further, by using this Site, you also confirm that you are either the owner of or are duly authorized to use and share the information that the Site may require and that your using the Site does not violate any applicable law or contract by which you may be bound or is otherwise prejudicial to any person. You agree to indemnify us, its employees, directors, officers, agents, business associates, affiliates, and agents from any loss, damage, expenses, or other adverse consequence they suffer as a result of your usage of the Site.
Introduction: This Policy is intended to inform you on how we gather, define, and use personal information that you provide on the Site or when relying on our Services. This Policy will primarily help you understand: (a) The nature of the information we collect from you; (b) The sources from where your information is collected (In cases where personal data is not directly collected from you); (c) The manner in which your information is collected; (d) The purpose of collecting your information; (e) The manner in which your information is stored, used and processed; (f) The rights that can be exercised by you (g) The process to contact the Site for any issues regarding the collection or use of your information or to exercise the above-mentioned rights of the data subject.
Absolute Confidentiality: The Site is totally committed to protecting your privacy and ensuring the security of any personal information received from you. This Policy is published in accordance with the provisions of Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Rule 4 of the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal data or Information) Rules, 2011 framed under the (Indian) Information Technology Act, 2000 (as amended from time to time) and that requires publishing the privacy policy for usage of Site and Services. This Policy (read with the Terms of Use (hereinafter the “Terms”) constitutes a binding and legally enforceable contract between us and the User. We may collect your name, PAN Number, Adhaar Card number, address (residential/ registered office), e-mail ID, and other commercial information that you provide to us on the Site and use the same in agreement finalization and for sending various communications to you.
Your Consent: By accessing the Site and whenever you submit any information or use Services offered by our Site, you agree to be bound by the terms of this Privacy Policy. As part of providing our Services to you, we may need to send routine communications to you, such as emails/notifications pertaining to finalization of agreements and other administrative messages through email and notifications posted on the Site or through other means available, including text and other forms of messaging. You must ensure to provide us with the correct or up-to-date Personal Information. This will allow us to contact you for further correspondence. We are not responsible for any inaccurate information you provide to us.
What Information We Collect About You: We do not automatically collect your personally identifiable information. However, you might provide us with your personal and demographic information – including your name, gender, age, address, phone number, email address etc. while availing of the Services. During your visit to our Site, we may automatically receive technical information about your computer/device, including your IP address, log data, cookies, system activity, hardware settings, location-based information, your computer operating system, time zone, browser type, and browser plug-in details, due to the communication protocol settings on the Internet. When you browse our Site, we may also collect information regarding the pages you viewed, the web addresses from which you arrive or click through, time spent on certain pages, download errors, and page response times. All this information helps us analyze Customers' trends and preferences, and therefore, assist us in improving our Service.
How We Use the Information Collected from You: We will collect and retain your personally identifiable information only to the extent that it is necessary to fulfill our Services to you and such information is shared with the counterparty for which you have given us your consent for sharing such information with a third party with whom you have initiated an agreement irrespective of the fact whether such agreement gets signed with such third party or not. Any personal information submitted by you to the Site or collected by us will be used ONLY for providing you with the Services.
Changes to Our Privacy Policy: We may revise this Privacy Policy from time to time by updating this page, so we urge you to review it periodically to ensure that you agree with any such changes that we make. We will make our best efforts to inform you of any important amendments by e-mail, message on the Site, or notification in your account. However, it is your responsibility to check the Policy regularly to ensure that you agree with it and your continued use of the Site will be deemed to be your acceptance of any changes that we make.
With Whom We Share Your Information: We do not sell, rent, or exchange any personally identifiable information that you provide to us through this Site with any third party for commercial reasons. However, We engage trusted online payment service partners to perform payment processing and authorization services (for net banking or credit/debit card validation). Through your use of the Site and/or Services, you consent to our collection and transfer of your information to our payment service partner websites and third-party service providers.
How we use Cookies: Like many websites, we use cookies, flash cookies, web beacons, or similar technologies. “Cookies” are small text files that are stored on your computer or other device when you visit certain online pages that record your preferences and actions. We use cookies for a variety of purposes, including remembering you and your preferences and tracking your use of our Site. Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to decline cookies. However, please note that refusing a cookie may limit your access and/or use of Site and Services.
Identity Theft: There may be instances when you receive a seemingly legitimate-looking email asking for your personal information from you such as your credit card details, bank account details, one-time passwords, contact information, etc. The Company will never ask for such information from you via e-mail. Such activities are usually carried on by unauthorized individuals and are illegal in nature. They are called phishing or identity theft. In case of any suspicion of such activity or on receiving such an e-mail you are certain it was not sent by us. We advise you to not respond to such mail and to take whatever action you see fit.
Links to other Websites: Our Site provides links to other websites and third-party platforms (“Third-Party Platforms”). Such Third-Party Platforms may collect information about you. We are not responsible for the privacy practices or the content of those linked websites and Third-Party Platforms. We recommend you review the privacy policies of such Third-Party Platforms. In case you choose to log in through your Google account, we will access information from your Google accounts once they give us permission to do so whilst using the Google-related functionality (as the case may be) of the Site. Once permission is granted, the Site accesses a user’s account details, mobile number, email address, contact list, and location (as applicable). The respective privacy policies of Google will also be applicable.
Date Retention: We will retain your information only for as long as is necessary for the purposes set out in this Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We encourage you to review the information and inform us about any discrepancies and information found to be inaccurate shall be corrected or amended. Please reach out to us at [email protected] in case you would like to review the information collected by us. You shall at all times, take adequate necessary precautions, at your end, to preserve the integrity and security of your data which shall include and not be limited to your personal information. All information disclosed by you shall be deemed to be disclosed willingly and without any coercion.
Disclaimer: We make no representation as to providing or storing backup copies of any information submitted to us. You shall be solely responsible for ensuring that you maintain backup copies of such information and in the event of any malfunctioning or failing of the Site for any reason whatsoever (including on account of maintenance), you may be required to resubmit such information. Although we take appropriate steps to maintain the security of the information we collect from you, we assume no responsibility of whatsoever nature to make good the losses and damages you may incur, due to privacy and/or security breach of your information. We shall not be liable for any loss or damage sustained by reason of disclosure (inadvertent or otherwise) of any information and/or omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise. When payment information is being transmitted on or through the Site (which is currently not available), it will be protected by encryption technology of third-party payment service providers, including payment gateways. You agree, acknowledge, and consent to such sharing of your information with third-party service providers to process payments and manage your payment-related information. The Company does not guarantee that the transmissions of your payment-related information or other information will always be secure.
Withdrawal of Consent: You may choose to withdraw your consent provided hereunder at any point in time. Such withdrawal of consent must be sent in writing to [email protected].
Governing Law: This Policy is governed by all laws applicable within the territory of India. By using the Site and Services, you are agreeing to the terms of the Policy thereby consenting to the exclusive jurisdiction and venue of courts in Delhi, India, in all disputes arising out of or relating to the use of the Site or this Policy.
Contact Us: If you have questions about this Privacy Policy, please contact [email protected].